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Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Wattmelon (“we”, “us”, “our”) collects and uses personal information when you visit our website at https://www.wattmelon.co.uk (the “Site”), contact us, or use our services.

1. Who we are (data controller)

Wattmelon
Registered office: Wattmelon, The Greenlaw Works Newton Mearns, Glasgow, G77 6EF
Email: hao@wattmelon.co.uk
Telephone: +44 79 55191092

For the purposes of the UK GDPR and GDPR, Wattmelon is the data controller of your personal information collected via this Site.

2. What information we collect

Information you provide directly

  • Contact forms / enquiries: name, work email, phone, organisation, role, message, site postcodes, estimated bays/vehicles, target dates, and any files you attach (e.g., photos or RFPs).
  • Newsletter sign-up: name and email.
  • “Book a Call” / scheduling: contact details and any meeting notes you submit.
  • Investor / partnership enquiries: contact details and any information shared in your message.
  • Support requests: contact details and details of the issue.

    Information collected automatically
  • Usage data: IP address, browser type/version, device type, pages viewed, time and date of visit, time on page, referral source.
  • Cookies and similar technologies: see “Cookies” below.

    Optional site features (if enabled)
  • Comments: data shown in the comment form, IP address, and browser user-agent string for spam detection.
  • Media uploads: if you upload images, avoid embedded location data (EXIF GPS). Visitors may download and extract location data from images on the Site.

3. How we use your information (purposes & lawful bases)

We process personal information for:

  • Responding to enquiries and providing quotes (performance of a contract or steps prior to entering a contract; legitimate interests to operate our business).
  • Scheduling demos and meetings (performance of a contract / legitimate interests).
  • Providing support and maintenance (performance of a contract; legitimate interests to ensure service quality and safety).
  • Investor/partnership discussions (legitimate interests to grow the business).
  • Sending newsletters/updates (consent; you can unsubscribe at any time).
  • Improving the Site, security and analytics (legitimate interests to keep our services secure and improve user experience).
  • Legal and compliance (legal obligations; establishment, exercise or defence of legal claims).

4. Cookies

We use essential cookies for core Site functionality and, if enabled, analytics cookies to understand how the Site is used.

  • Essential cookies: set when you visit or log in to the Site; necessary for security and basic features.
  • Analytics cookies: we use services like Google Analytics, this tracks aggregated usage.

You can manage non-essential cookies via our cookie banner or your browser settings. Note: essential cookies cannot be switched off.

5. Embedded content and third-party services

Pages on this Site may include embedded content (e.g., videos, maps). Embedded content from other websites behaves as if you visited those sites directly and they may collect data about you, use cookies, and track your interaction according to their own privacy policies.

6. Who we share information with

We share personal information only when necessary and with appropriate safeguards:

  • Hosting and IT providers (Site hosting, email, backup, security).
  • Form/scheduling/email tools (e.g., enquiry routing, booking demos, newsletter delivery).
  • Analytics and performance tools (if enabled).
  • Professional advisers (legal, accounting) where necessary.
  • Authorities where required by law or to protect our rights, users, or the public.

We do not sell personal information.

7. International Transfers

Where our service providers transfer data outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., UK IDTA/EU SCCs, adequacy decisions). Details are available on request.

8. How long we keep information

We retain personal information only as long as necessary for the purposes set out above:

  • Enquiries and sales records: generally 12 months after last contact if no contract is formed.
  • Contract and support records: for the contract term and 7 years thereafter to meet legal/accounting obligations.
  • Newsletter data: until you unsubscribe or the list is refreshed.
  • Comments (if enabled): retained indefinitely or until manually removed.
  • Server logs/analytics: typically 24 months (aggregated or anonymised thereafter).

9. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information and get a copy.
  • Rectify inaccurate or incomplete data.
  • Erase your data (where applicable).
  • Restrict processing in certain circumstances.
  • Object to processing based on legitimate interests or to direct marketing.
  • Data portability (receive your data in a structured, commonly used format).
  • Withdraw consent where processing is based on consent.
  • Not be subject to automated decision-making producing legal or similarly significant effects (we don’t conduct such processing on this Site).

To exercise your rights, contact us at hao@wattmelon.co.uk. We may need to verify your identity.

You can also complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/ or call 0303 123 1113. We’d appreciate the chance to resolve your concerns first.

10. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit (HTTPS), access controls, secure hosting, and regular updates. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

11. Children's privacy

This Site is intended for business users and is not directed at children. We do not knowingly collect personal information from children.

12. Third-party links

Our Site may contain links to other websites. We are not responsible for their content or privacy practices.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

14. Contact us

Questions about this Policy or how we handle your data?
Email: hao@wattmelon.co.uk
Address: Wattmelon, The Greenlaw Works Newton Mearns, Glasgow, G77 6EF